PRIVACY POLICY

PROCONTACT TECHNOLOGIES PRIVATE LIMITED (“us”, “we”, or “our”), ensures a steady commitment to your privacy with regard to the protection of your personal information. This policy sets out information regarding how we collect, use and disclose personal data when you use our Service (defined below) and the choices you have associated with that data.

We operate the website https://procontact.app/) and the Procontact App mobile application (hereinafter collectively referred to as the (“Service”).

In order to provide you with our uninterrupted use of Services, we may collect and, in some circumstances, disclose information. By using the Service, you agree to the collection and use of information in accordance with this policy.

If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the Service. If you have any questions or concerns regarding this Privacy Policy, please refer to the contact us section below.

1. DEFINITIONS:

  1. “User”, shall mean and refer to natural and legal individuals who use Service and who intend to seek information or purchase services offered by the Company and who is competent to enter into binding contracts, as per Indian laws.
  2. “Personal Data” shall mean personally identifiable information about a living individual who can be identified from those information/data (or from those and other information either in our possession or likely to come into our possession).
  3. “Cookies” shall mean a small amount of files stored in your computer or mobile device, the purpose of which is to remember information about you,
  4. “Usage Data” shall mean data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

2. INFORMATION WE COLLECT

We are committed to respecting your privacy. We collect several different types of information for various purposes to provide and improve our Service to you. We may collect the following information:

  1. Information you provide to us: These types of information include:
    1. Personal Data such as your name, e-mail address, contact number, Address,
    2. work-related information such as organization name, address, and designation and work contact details,
    3. social media account details, profile image ;
    4. payment information (such as your credit card information and billing address),
    5. information provided as part of online questionnaires (such as responses to any customer satisfaction surveys or market research)
    6. in certain cases your marketing preferences; and
    7. your location information if you give us permission to do so. We use this data to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at any time by changing your device settings.
  2. Information we automatically collect/generate or obtain from third parties: These types of personal information pertaining to Usage Data and may relate to your device (such as your PC, tablet, or another mobile device), your use of our websites and apps (as well as certain third-party websites with whom we have partnered), and/or your personal preferences, interests, or geographic location. Examples of these types of information include:
    1. Usage Data information such as the Internet Protocol address (IP address) of your device, operating system, browser type, browser version.
    2. the pages of our Service that you visit, the time and date of your visit, the time spent on those pages;
    3. unique device identifiers and other diagnostic data. This information may also include the URL that you just came from (whether this URL is on the website or not), which URL you will next go to (whether this URL is on the website or not), your computer browser information, and other information associated with your interaction with the Service;
    4. social media username or ID; and
    5. social media profile photo and other social media profile information (such as number of followers/connections).

 

We only collect and use such information for enhancing and providing a better customer experience.

3. HOW/WHEN DO WE COLLECT PERSONAL DATA

  1. Information you provide to us: There are various situations in which you may voluntarily provide Personal Data to us.  These include when you:
    1. wish to access the Service i.e. to register on our website or mobile app,
    2. provide credit card details (such as when purchasing Service from us),
    3. contact us with an inquiry or ask us to provide you with information,
    4. fill in an online questionnaire (such as a customer satisfaction survey),
    5. inform us of your marketing preferences, and/or
    6. communicate with us via social media websites, third-party apps or similar technologies.

We will indicate where any Personal Data we have requested is mandatory or optional. We will also explain the consequences should you decide not to provide information which we have indicated is mandatory. In some circumstances this may mean we are unable to provide you with a certain service or product.

Information we automatically collect/generate: When you browse or use our websites or apps (as well as certain third-party websites with whom we have partnered) we (and our partners) use cookies and similar technologies to collect information automatically from one or more of your devices associated with you (see below for more details regarding the use of cookies and similar technologies).

We also use certain automated techniques and technologies to infer or generate additional information about you, for example by analyzing or predicting certain personal aspects such as your personal preferences or interests.

When your web browser or e-mail application requests a web page or e-mail from another computer on the Internet, it automatically gives that computer the address where it should send the information. This is called your computer’s “IP address” (IP stands for “Internet Protocol”). For most users accessing the Internet, the IP address will be different every time you log on.

We receive IP addresses from all users because this information is automatically reported by your browser each time you view a web page. IP addresses are generally recorded in files called “log files”.

Information we obtain from third parties: From time to time we partner with and use the services of various third parties to collect personal information about you from other legitimate third-party data sources. The types of sources include information from commercially and/or publicly available sources such as data aggregators, public databases, third-party social media platforms and other third-party websites with whom we have partnered.

4. OUR USE OF YOUR INFORMATION

  1. The Personal Data provided by User shall be used for various purposes:
    1. to provide and improve the Service for all the Users:
    2. For maintaining an internal record.
    3. For providing Information
    4. For enhancing the Services provided and providing customer support.
    5. To notify you about any change in the Service.
    6. To monitor the usage of our Service
    7. To detect, prevent and address technical issues
  2. We may track Usage Data such as IP addresses, and or Device ID to help identify you and to gather broad demographic information and make further services available to you.
  3. We will not sell, license or trade your personal information. We will not share your personal information with others unless they are acting under our instructions or we are required to do so by law.
  4. Information collected via our server logs includes users’ IP addresses and the pages visited; this will be used to manage the web system and troubleshoot problems. We also use third-party analytics, tracking, optimization, and targeting tools to understand how users engage with our Service so that we can improve it and cater personalized content/ads according to their preferences.

5. LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)

If you are from the European Economic Area (EEA), ProContact Technologies Private Limited legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

  1. We need to perform a contract with you
  2. You have given us permission to do so
  3. The processing is in our legitimate interests and it is not overridden by your rights
  4. For payment processing purposes
  5. To comply with the law

6. RETENTION OF PERSONAL DATA

  1. We will collect and use your Personal Data solely with the objective of fulfilling those purposes specified by us, within the scope of the consent of the individual concerned or as required by law. We will retain your Personal Data only for as long as necessary for the fulfillment of the purposes set forth under this Privacy Policy.
  2. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
  3. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

7. DISCLOSURE OF YOUR PERSONAL DATA

We value your Personal Data and only share it with third parties who have entered into a written agreement to protect it with adequate protection. From time to time we may disclose Personal Data to:

  1. third parties where you have provided your consent;
  2. our service providers and subcontractors, including our affiliates, and/or third-party websites (such as social media platforms or search engines) retained to perform functions on our behalf, or to provide services to us; credit card and data processing; software development; website hosting and management; information technology and office services; legal, accounting, audit and other professional service providers; and other services related to our business), provided such service providers and subcontractors have entered into written agreements with us and do not collect, use, or disclose the Personal Data for any purpose other than to perform such functions on our behalf, to provide services to us, or as otherwise required or permitted by law;
  3. third parties who, in our reasonable judgment, are providing or seeking the information as your authorized or appointed legal agent;
  4. a person or entity, in the event of a sale, merger, consolidation, change in control, transfer of substantial assets, financing, reorganization, or liquidation whereby we transfer, sell, or assign to such third party information concerning your relationship with us, including without limitation, Personal Data that you provide and other information concerning your relationship with us; and
  5. law enforcement, governmental or regulatory agencies, or other third parties in order to comply with applicable law or to detect, protect, or defend us and/or other third parties against error, negligence, breach of contract, theft, fraud, or other illegal or harmful activity, to comply with our audit and security requirements, or to audit compliance with our procedures, legal, or contractual obligations.

8. INTERNATIONAL DATA TRANSFERS

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Whenever we transfer your information as described in the paragraph above, we will take steps which are reasonably necessary to ensure that adequate safeguards are in place to protect your personal information and to make sure it is treated securely. In these cases, we rely on approved data transfer mechanisms (for example, the EU “Standard Contractual Clauses”) to ensure your information is subject to adequate safeguards in the recipient country. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. INFORMATION SECURITY 

We take information security seriously and take precautions to keep your personal information secure. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us at the contact details below.

You are reminded that, in accordance with the Conditions of Use for this website and/or app, you are responsible for maintaining the strict confidentiality of your account password, and you are responsible for any activity under your account and password. It is your sole responsibility to control the dissemination and use of your password, access to and use of your account, and to notify us when you wish to cancel your account. We will not be responsible or liable for any loss or damage arising from your failure to comply with this obligation.

10. INTERFACES WITH THIRD-PARTY WEBSITES AND SERVICES

Our websites and apps may contain links, references, and content from other websites and services outside of our control. Please be aware that we have no control over these websites and services and our Privacy Policy does not apply to them.

We will not be liable to you for any issues arising in connection with their use of your information and we encourage you to read the Privacy and Cookie Notices and Conditions of Use of any linked, referenced, or interfacing websites and services you visit or use.

11. SERVICE PROVIDERS AND COOKIES

We may employ or partner with third-party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used. Like many other websites and apps, we use cookies, scripts, pixel tags, etags, web beacons  and similar technologies (collectively referred to as “cookies”) to help us gather and store information about visitors to our websites and apps and certain third-party websites with whom we have partnered.

These third parties may have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

What is a cookie?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your device’s hard disk. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.

Cookies are useful because they allow a website to recognize a user’s device. You can find more information about cookies at: www.allaboutcookies.org.

What types of cookies do we use?

We use two broad types of cookies:

What do we use cookies for? 

The cookies we use can be divided into four broad categories:

      1. Strictly Necessary cookies;
      2. Performance cookies;
      3. Functionality cookies; and
      4. Marketing cookies.

See below for more details regarding each of these categories of cookies.

1. Strictly Necessary Cookies

These cookies are essential to enable you to move around the website and use its features, such as accessing secure areas of the website. Examples of Strictly Necessary Cookies we may use on this website include Content Management Cookies which are required by the site for the content management system to work and Template Preference Cookies which are necessary for mobile sites and enable the site to look and feel the way it is intended to.

2. Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and any error messages visitors receive from web pages. These cookies don’t collect information that directly identifies a visitor. Information collected by these cookies is often aggregated and therefore becomes anonymous. It is only used to improve how a website works.

We use Google Analytics to help analyse use of the site. This analytical tool uses cookies to collect standard internet log information and visitor behaviour information which is then aggregated so that it does not identify any individuals. The information about your use of the website and your IP address is transmitted to Google and is used by us to evaluate visitors’ use of the website, compile statistical reports on website activity and create a profile of aggregated visitors based on demographics and interests. We also use a tool called Google Display Network Impression Reporting to help us understand which adverts we place on other websites in the Google Display Network are better at attracting visitors to our website. To opt out of being tracked by Google Analytics across all websites visit  http://tools.google.com/dlpage/gaoptout.

3. Functionality Cookies

These cookies allow the website to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

We may place a cookie to remember your preferences (Preference Cookie) so that you do not need to re-enter your details (country/age and language preferences) on our gateway page. This is not suitable if you share your computer with someone else.

We may also use Session Cookies, which are temporary cookies that remember user choices regarding the site, and preferences you have selected during the session. These cookies are deleted as soon as you leave the site.

4. Marketing Cookies

These cookies are used to deliver content that is more relevant to you and your interests based on your previous browsing across the web as well as keywords we may be able to gather from the URLs of webpages from which you accessed this website, your IP address and any search engine used to reach this website. Also these cookies may be used to deliver online interest-based advertising to you (either within this website or when you visit third party websites, including third party social media platforms) or to limit the number of times you see an advertisement. They stay on your computer unless you delete them and they remember that you have visited a website.

Marketing cookies we use include Third Party Cookies set by Google and Facebook, whom we may use for online interest-based advertising. You can read Google’s privacy policy here: https://policies.google.com/technologies/partner-sites. We may also use certain Facebook advertising tools (such as Facebook “pixel”) for online interest-based advertising purposes – you can read Facebook’s data privacy policy here: https://www.facebook.com/about/privacy/.

We may also use certain service providers to set cookies on our behalf via third party websites with whom we have partnered.

We may also use social sharing plugins and cookies. The Social Sharing plugin works by  linking you with social media sites such as Facebook,  Twitter, Instagram and Pinterest and allows interaction between your activity on social media sites and on our website through your direction. For example, using your Facebook username and password to login to our website, and using the Facebook ‘Like’ and ‘Share’ buttons on our site. Social Sharing cookies are used to remember that you are logged in to our site.

How to manage cookies?

There are a number of ways to manage cookies.

If you are using a web browser (e.g. Google Chrome or Mozilla Firefox), you have the ability to accept or decline cookies by modifying the settings in your browser. Please refer to your browser instructions or help screen to learn more about the functions which your browser provides to manage cookies. If you use different browsers and/or different devices you may need to ensure that each browser is adjusted to suit your cookie preferences. For instructions on how to manage cookies in your browser, please read the information available here: http://www.allaboutcookies.org/manage-cookies/. Please note that you may not be able to use all the interactive features of our site if all cookies are disabled.

If you are using a mobile app, the operating system of your mobile device (e.g. Apple iOS, Google Android or Microsoft Windows) provides privacy settings which let you manage how mobile apps use technologies similar to cookies to recognise your device and in certain cases make interest-based advertising available within mobile apps you use. Please refer to the instructions or help pages of your mobile operating system to learn more about the functions which it provides to manage these privacy settings.

12. CHILDREN’S PRIVACY

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

13. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and will update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. CONSENT WITHDRAWAL, DATA DOWNLOAD & DATA REMOVAL REQUESTS

To withdraw your consent, or to request the download or delete your data with us for any or all our services at any time, please email us at support@procontact.app.

15. CONTACT US

If you have any questions or concerns regarding this privacy policy, please contact us via email at support@procontact.app.